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SupremeComfort.com Standard Lifetime Limited Mattress Warranty This warranty is valid for the original customer/purchaser only. Supreme Comfort guarantees your new sleep system will be replaced or repaired at our option without charge to you should it be defective because of faulty workmanship or manufactures defects during the first *Ten(10) years of your warranty on the Contour-pedic line, other than specific limitations contained herein. It is understood that this does not include a normal increase in softness in the Foam material. It does cover any deterioration of the foam, which may cause the mattress to have a visible indention of greater than 1.5 inch not associated with a sag in the foundation, box spring, or platform. If such a defect appears, or should any other malfunction due to faulty workmanship appear during the remaining years of this limited warranty, we will repair or replace the mattress, at our option, at a handling cost to you the customer. The following prorated Warranty allowances will apply from the 11th year forward. Some limitations do apply. See below. PRO-RATED PERIOD 11th - 15th year you pay 50% of the MSRP 16th - 20th year you pay 60% of the MSRP 21st - 25th year you pay 70% of the MSRP 26th - 30th year you pay 80% of the MSRP 31st year and so on you pay 90% of the MSRP This warranty is void if the product has been tampered with or misused beyond reasonable wear, and shall not apply if the product has been physically damaged; including burns, cuts, or is abnormally soiled or unsanitary. This warranty also does not apply to any product being used in a commercial setting such as hotels, motels, boarding homes, nursing homes and similar environments.This warranty is valid only for the original purchaser of the product and only if the product is being used in a normal residential environment. All transportation costs are the responsibility of the purchaser. All warranty claims must be accompanied by proof of purchase. Please retain this warrantee along with your receipt for as long as you live. What is covered: Supreme Comfort warrants that your mattress and/or foundation will be free from defects in materials and workmanship for a prorated period (shown above) beginning from the original purchase date. What is not covered: Conditions arising from normal wear and tear. (Conditions arising from normal wear and tear include, but are not limited to, mattress cover compression, foam compression of less than one inch or discoloration of components.) Damage from tampering with or opening the warranted product or component. Damage from misuse or abuse of the warranted product or component. Damage from laundering or dry-cleaning. Acts of God, such as but not limited to lightning damage. Mold, interior or exterior. New smell, all new mattresses have a slight smell from the various materials used such as foam, rubber etc. this smell will go away. usually within a week or two. Some people are more sensitive then others. Be patient it will go away. Further, the warranty does not cover costs associated with shipping or transportation of replacement components, removal or installation costs, loss of time, loss of use, loss of revenues, inconvenience or other incidental damages. Neither does the warranty cover deterioration due to normal wear and tear, damage by misuse, neglect, acts of God, exposure to moisture or extreme heat, abuse and other occurrences beyond the control of Supreme Comfort. What you must do: Contact our warranty department at 845-834-2171 or fax your request to 845-834-2172. Please include: name, address, contact numbers, date of sale, product model, size and the problem you are having. Note: you will be responsible for sending the problem components one of our locations which will be determined upon request. What we will do: The product will be repaired or replaced at Supreme Comfort's option, the defective product or component at a cost to the original purchaser based on the above table. The "price" is the MSRP price of the defective product or component at the time the warranty claim is made, or the price of a comparable product or component if the original product or component is no longer in production. Supreme Comfort reserves the right to substitute products or components of equal or better quality, in the repair or replacement of any product under this limited warranty. What will void this warranty: Tampering with or opening components of the warranted product or component. Misuse or abuse of the warranted product or component or use in a non-residential environment. Sale, transfer or other disposal of the warranted product or component. Limitations: Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. Supreme Comfort will bear no other damages or expenses. Supreme Comfort reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries. This Limited Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited warranty in no way lengthens the limited warranty period. ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. *Air chambers, compressors and mattress covers carry a 3-year full warranty. The first prorating period for chambers, pumps and covers start from the 4th through 10th year and is 50% of the "MSRP" (From year 11 on see above schedule). *The following mattress lines carry a 2 year full non prorated warranty: Supreme Air, Qualatex and Flotation. The 3rd through the 10th year is 50%. Foam toppers and foam pillows are warranted for 3 years. Covers on toppers and pillows are warranted for 2 years.
From time to time Supreme Comfort will change the design, specifications and materials as conditions require and improvements are developed, without obligation to make similar changes to products previously manufactured. If a warranty claim is filed after a product has become obsolete, or has undergone design changes, we reserve the right to Honor the warranty in one of the following manners:
If components are replaced, we cannot guarantee that the finish/color of the new component will match the finish and appearance of existing product. *Extended adjustable base warranty picks up where the manufactures (Leggett & Platt or Ergomotion) warranty ends, and continues on for as long as the original owner is alive and using the base, or for as long as the selling company is still in business. Which ever comes first. The warranty covers whatever parts the manufacture covers during the last year of said warranty at the percentage covered at that time. This may be different for each model and may vary from manufacture to manufacture. Please note if we are covering the cost of parts the customer will be responsible for all shipping and handling. Plus if the customer is not able or willing to install said part themselves then any technician needed will be at the customers expense. |
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